1. Scope of Application

The Moshtarayat application currently operates within the Hashemite Kingdom of Jordan, with potential future expansion to other countries.

Data may be stored on cloud-based servers through hosting providers (such as Namecheap or similar providers). Servers may be located outside Jordan while maintaining appropriate security standards.

2. Categories Covered by This Policy

• Customers (Users)
• Partner Stores
• Independent Delivery Drivers
• Visitors of the application

3. Information We Collect

A. User Information

• Full name
• Phone number
• Delivery address
• Location data related to delivery address
• Order history
• Payment information (card details are not stored by us)
• In-app wallet balance (if applicable)
• Usage data within the application

We do not continuously track users. Location data is used only to determine delivery addresses.

B. Store Information

• Store name
• Owner or authorized representative details
• Contact numbers
• Business address
• Commercial registration (if applicable)
• Bank account details for settlements
• Product details and pricing
• Product images

C. Driver Information (Independent Contractors)

• Full name
• Phone number
• Identification documents (if requested)
• Driver’s license
• Vehicle details
• Bank account information
• Order execution data

Drivers are not subject to live tracking. However, limited background tracking may be used strictly during active order fulfillment for operational purposes.

4. Payment Methods

• Cash on Delivery (COD)
• Credit/Debit Card Payments (Visa/Mastercard)
• In-App Wallet

A. Electronic Payments

Electronic payments may be processed through licensed payment service providers (such as MEPS or others).

We do not store credit or debit card details. Payment information is processed according to the security standards of the payment provider.

B. In-App Wallet

Users may receive wallet balance credits from the administration. Wallet balances may be used for payments or refunds.

Currently, users cannot independently recharge their wallet, but this feature may be introduced in the future.

5. How We Use Information

• Processing and delivering orders
• Coordinating between users, stores, and drivers
• Handling refunds
• Managing wallet balances
• Customer support
• Sending order-related notifications
• Improving application performance
• Internal statistical analysis
• Legal compliance

6. Data Sharing

We do not sell personal data.

• Sharing delivery address with drivers for order fulfillment
• Sharing order details with stores
• Sharing necessary data with payment service providers
• Sharing aggregated, non-personal statistical data
• Compliance with legal obligations

7. Advertising and Statistical Data

We may introduce in-app advertisements in the future.

Non-personal, aggregated data may be used for performance analysis, improving user experience, and business reporting.

8. Loyalty or Rewards Program

We may introduce a loyalty or rewards system in the future. Details will be provided upon implementation.

9. Minimum Age Requirement

The minimum age to use the application is 16 years.

Users under 18 must have parental or guardian consent.

10. Data Protection

We implement technical and organizational measures to protect data from unauthorized access, alteration, disclosure, or loss.

However, no online system can guarantee absolute security.

11. Responsibilities

Stores are responsible for product quality and safety.

Drivers are responsible for proper delivery execution.

The application acts as a technical intermediary platform.

12. Data Retention

We retain data as long as accounts are active or as required for legal compliance.

Users may request account deletion.

13. Changes to This Policy

The Company reserves the right to modify this Privacy Policy at any time.

Contact

business@mushtryat.store